01721724881 info@inforgen.com

Customer Service Advisor (CSA)

Do you dream of a job with exciting career prospects in IT? Do you want to work at the forefront of technology? Are you passionate about customer service? If you answered yes to all of these, then we may just have the job for you!

Join our Team – Leading the Way in Innovation

At Inforgen, we are focused on delivering the very best Sales, Operations and Finance solution to the SME market. Our product utilises a cloud based platform providing access from anywhere, at anytime. Focused on usability and the customer experience, we strive to develop a product that simplifies business process and requires minimal training.

Alongside our Inforgen software, we also provide managed IT and Infrastructure services to the SME market. We are looking for a tech-savvy, customer focused, highly motivated Customer Service Advisor to join our Customer Delivery team.

The successful candidate will play a pivotal role in ensuring that our customers are looked after and receive the highest levels of service and support, resulting in high levels of customer satisfaction.

Essential Skills/Experience

  • A level/Higher/ degree or similar qualification in IT or technical
  • Excellent customer service and troubleshooting skills
  • Excellent verbal and written communication skills
  • A good general knowledge of technology and business
  • Good organisational skills and an ability to prioritise own workload
  • Accurate data inputting skills and attention to detail
  • A commitment to learning and supporting our products and solutions

Desirable Skills/Experience

  • Experience working in a technical support role
  • Cloud based SaaS solution experience
  • Business management software sector experience

Personal Attributes

  • Passion for customer service with strong customer-facing skills and a can-do attitude
  • Excellent communication skills at all levels (Phone, Email, Face-Face)
  • Confident individual
  • Driven to learn, self-motivated and well organized
  • Ability to work in a fast paced environment as part of a multi-disciplined team

So, what’s it like to work at Inforgen?

Why work at Inforgen? Who wouldn’t want to be part of a friendly, dynamic and growing business? With offices in two stunning locations, Edinburgh and Peebles, we like to think we are a great team of friendly and open-minded people.

Inforgen was established as a family business and while our growth and success means we have moved on, we still maintain those family values which make this a great place to work. We have fun both in and out of the office – whether it is a BBQ for all the family, with bouncy castles and locally sourced food, a team building event out of office, or a night out at the bowling in Edinburgh, mountain biking nearby or just a quiet catch up over a drink.

We want our team to grow professionally and encourage people to get involved and understand all aspects of the business, from in-house training to adding professional qualifications to their skillset. We like to share our passions and knowledge at work, with regular show casing sessions for the rest of the business, from introductions to new technology skills, simple tours of our latest software release, or tips on using excel short cuts to basic first aid training – and we’re always open to suggestions.

This is an exciting opportunity. If you’re a self-motivated professional who wants a fulfilling career, promising future, and a challenging role working in a dynamic industry, we would love to hear from you.

More information:

We are lucky enough to have offices in the beautiful locations of Peebles and central Edinburgh. The thriving market town of Peebles is an easy commute from Edinburgh, with our head office set on the banks of the stunning River Tweed. Championship golf courses, miles of unrivalled cycle paths, adrenalin filled mountain biking trails, hill walking, a world famous spa, theatre, restaurants and excellent schools are all on our door step. If you’re thinking of relocating or just fed up of the ‘big smoke’, the team here at Inforgen will tell you it doesn’t come with many more ‘out of the office’ opportunities than here!

We’re always pleased to help – whether you have a question about our software, our services, or about how to join our growing team.

Find out more about Inforgen software, services and career opportunities online by visiting our website.

If you want your application to be given prioritised consideration, why not send a covering letter or email outlining why you believe you are the right person for this role to employment@inforgen.com?